Member Banking Specialist - Advice Centre


Company : Coast Capital Savings Federal Credit Union


Job Location : Surrey, BC, CA


Posted on : 2021-06-11T02:02:06.000000000Z


Job Description :

Jun 10, 2021

Company: Coast Capital Savings Federal Credit Union

Location: British Columbia (CA-BC), Surrey

Job Type: Full-Time

Together, we help empower you to achieve what’s important in your life.

What’s the job?

We need people who can wear a lot of hats.

Oh, and a headset.

Our Call Centre Representatives (aka Member Banking Specialists) in our Contact Centre help members with all kinds of things.

As a Trusted Advisor, you will build and manage relationships with our members and provide them with Financial Advice.

Like term deposits, RRSPs, even advice on what to make for dinner.

Okay, that’s technically not in the job description.

But it happens.

More often than you think.

On any given day you may assist members with setting up their online banking, opening a Free Chequing account or adding overdraft protection.

Or by anticipating the needs of our members, you may simply help them find the right person to answer their question, if their needs are beyond your expertise.

Of course, you’ll also look for opportunities to provide members with more outstanding Coast Capital Savings products.

Because, hey, we are a business.

And part of our business is to generate more business.

Luckily, our products are really good, helpful and competitive.

This job is a lot like being at the counter in a branch.

Only you’re on the phone or using web tools.

But still, it is similar.

Because you’re still giving our members the friendly, helpful service they’ve come to expect from Coast Capital Savings.

What you’ll get to do:

Get a natural high from delivering a positive and unexpected customer experience when interacting with members over the phone and via email

Have fun engaging members by providing simple financial help

Working as a high-performing team member within the closely monitored contact centre to ensure all checks and balances are completed around policies and regulatory requirements

Proactively and creatively offer helpful solutions and alternatives to member inquiries

Use your professional phone skills and active listening abilities all day while wearing a really cool headset

Earn high-fives from your managers and peers for achieving sales and referrals targets in a needs based sales environment

Important details to note:

Flexibility is vital.

The contact centre operates 7 days a week, current hours of operation are: Monday to Saturday 7:30 am to 8:15 pm and Sundays 8:45 am to 5:45 pm

Shifts are scheduled based on a set rotation and posted in advance.

All positions start on Monday, May.17th/2021

We are looking to hire 7 full-time positions (37.5 hours per week) and all candidates must be able to complete 4 weeks full-time training to start

All positions are remote but depending on operational needs, this position may require you to work from our Head Office in Surrey, from one of our branches or from home.

Who are we looking for?

Here’s what you bring to our outstanding team:

A minimum of one to three years’ experience in either in a call centre environment, in the financial services industry or in a related retail environment where you proved that achieving your sales targets was a slam dunk for you.

Developing and Managing Relationships through effective Communication is key for this role.

So your verbal and written English skills have to be great.

If you speak Cantonese, Mandarin, and/or Punjabi as well, that would make our day.

Maybe even our week.

Ability to simplify when helping resolve member complaints is second nature to you

You anticipate the needs of our members so you can provide the best Financial Advice

You are resourceful and are a “self-starter” when it comes to working independently

Superior technical aptitude, either helping our members navigate their on-line banking or learning a new technology will be easy-peasy for you and basic PC technical troubleshooting skills to help empower you to self-serve

Advanced key boarding skills where your fingers fly over your keyboard

Like Batman you use your quick thinking and analytical abilities to resolve potential conflicts

Your “A” game helps to create and support a positive team environment

The ability to learn quickly, apply your knowledge and receive timely feedback in a closely monitored environment

The ability to have fun and maintain calm when pressured by time constraints in a fast paced business

At Coast Capital, we value diversity, equity and inclusion.

We’re not all the same and we like it that way.

We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We believe, the more inclusive we are, the better our work will be.


Similar Jobs (43)

Coast Capital Savings Federal Credit Union

Job Location : Surrey, BC

Help our members with prompt, friendly and effective trusted advice through any medium or channel (including phone, email, and chat).

Coast Capital Savings Federal Credit Union

Job Location : Surrey, BC

Delivers a helpful member experience and consistently on-boarding new members into the organization. The Member Engagement Advisor is responsible for delivering…

Alterna

Job Location : Ottawa, ON

The successful candidates will provide sound financial advice and solutions with optimal member/clients focus. Proven ability in sales and service.

Alterna Savings

Job Location : Ottawa, ON

The successful candidates will provide sound financial advice and solutions with optimal member/clients focus. Proven ability in sales and service.

TD Bank

Job Location : Vancouver, BC

Provide exceptional money-in advice at every customer interaction. Deepen investment relationships with TD customers by offering investment advice and…

BMO Financial Group

Job Location : Vaughan, ON

As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and…

TD Bank

Job Location : Toronto, ON

Provide exceptional money-in advice at every customer interaction. Deepen investment relationships with TD customers by offering investment advice and…


Member Banking Specialist - Advice Centre Jobs 2020, Coast Capital Savings Federal Credit Union Jobs Near Me, Jobs in Coast Capital Savings Federal Credit Union Company, Member Banking Specialist - Advice Centre Jobs Near Me, Jobs in Surrey, BC, CA. If you are looking for these jobs, click this button!



Disclaimer :This job is posted by the company : Coast Capital Savings Federal Credit Union, and is aggregated from various online sources and displayed on this page. All the jobs displayed on Jobsnearmecanada.com, comes from Indeed and it's network through the API. We do no store any data from anyone. All the applicants will be guided to the original job posting and they will apply there itself. We are not taking any personal data such as resume, email or phone number from the applicants. Our motto is to provide jobs to as many people as we can.