Healthcare Security Client Service Manager

Company : Paladin Security

Job Location : Red Deer, AB, CA

Posted on : 2021-01-14T00:00:00.000000000Z

Job Description :

Healthcare Security Client Service Manager

Job Function:

Develop and maintain strong client relations by identifying and creating strategies to continuously exceed client expectations

Responsible for overseeing the execution of the clients and external stakeholders needs and upholding contract obligations

Supervise and direct Information Security Analytics and manage contract staff as required

Manage projects and other implementation activities for security controls

Monitor business margins on a monthly basis to ensure profitability and efficiency

Design and conduct periodic tests to ensure compliance with security standards, policies and procedures

Maintain Paladin’s Occupational Health and Safety program

Create, manage and participate in emergency management plans with the security team and direct staff during incident response activities

Provide disciplinary action, mentoring, and professional development to all frontline staff


Post-secondary education in Business Administration or Security Management, or proven relatable experience

Certified Healthcare Protection Administrator or Certified Protection Professional designations through IAHSS/ASIS is an asset

Minimum of five years managerial experience with a demonstrated history of progressive management responsibilities

Solid understanding of gap analysis and action plans

Demonstrates a clear understanding and application of the criminal code and provincial regulations as they relate to security

Experience in law enforcement, protective services or security management is an asset

Proven ability to build and maintain strong working relationships both internally and externally

Demonstrates out of the box and solution orientated thinking

Comfortable conducting meetings, presenting, and leading issue-resolution seminars with senior management and clients

Demonstrates strong leadership capabilities and has a proven maturity

Valid Driver’s License

What You Can Expect from Us:

An opportunity to join one of Canada’s Best Managed Companies

A competitive compensation package based on previous experience

A company leading in Quality Standards with a 360 Degree Quality Assurance Program for Environmental Standards and Occupational Health and Safety Standards

Access to all support systems including our three 24/7 Operations Centers and our National Quality Standards and Support Team

Company paid professional development programs

A dynamic and challenging opportunity in a performance-based company with limitless opportunity for personal career growth

At Paladin Security the difference is in the details.

We are committed to taking the time to understand any security challenge our client may face and assist in developing a security program tailored to those needs.

Paladin Security Group is the leading security company of choice amongst some of the most respected institutions in the country.

We are focused on innovation and dedicated to the growth of our employees while providing industry-leading service to our valued clientele.

With Paladin’s recent growth, there is a management opportunity based in Red Deer, Alberta.

Reporting to the Director of Healthcare, the Client Service Manager will manage a variety contracts throughout Red Deer and the surrounding area with a focus on Healthcare Security.

NOTE: This job description is not intended to be all-inclusive.

Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

This job will require you to travel throuhgout central Alberta.

Application Method: All interested applicants are encouraged to submit a resume and cover letter to Sapphire Husky through the career link at

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