Director of Human Resources

Company : Hard Rock Cafe International (USA), Inc.

Job Location : Ottawa, ON, CA

Posted on : 2021-01-14T00:00:00.000000000Z

Job Description :


From the brand that rocks the world, a career that rocks yours!

We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.


The Human Resources Director will contribute to the overall company initiatives and strategies by analyzing business needs from the HR perspective.

They will make decisions and recommendations with the partnership of the management team; develop and promote HR initiatives to further the strategic goals of the business, and provide research, advice, and benchmark material as needed.

Essential job functions include but are not limited to:

Lead Canadian HR function to ensure professionalism and up to date advice and assistance across the country

Enable and champion a culture that fully aligns with the core values where employees are brand ambassadors for the business

Provide leadership for assessment, selection, onboarding process to support all recruitment for all levels of the business

Attract, retain and develop talent for all operational teams

Maintain and develop policy and practices for Canadian team – employment, legal and service agreements

Align and manage leadership for payroll, reporting and pensions

Provide leadership, support and advice on disciplinary, and grievance cases – including sanctions and terminations of employment

Oversee all Canadian Employee Relations cases, attend court hearings when necessary and maintain

Oversee property labor relations activity to include, collective bargaining agreements, arbitrations, managing grievances

Oversee Human Resources for new openings – recruitment through to on-boarding

Organizational design – provide advice as the business continues to grow, within all existing and new countries

Ensure up to date knowledge on Canadian laws and policies and advice where necessary

Maintain and roll out new legal compliance regulations and reports to governing bodies

Oversee, maintain and update compensation and benefits across Canada

Maintain Life Assurance, Group income insurance and renegotiate with providers

Attend Human Resources audits within units to ensure consistency, compliance and best practice

Work alongside Support Services Human Resources teams to ensure roll out and consistency of internal policies and communication

Coordinate Human Resources operations between departments and units

Teach/coach HRA’s and unit managers

Present a professional image to employees, guests, clients, owners and investors

Maintain low staff turnover rate and high morale.

Operate ethically to protect the image of Hard Rock


Character – high enthusiastic, flexible, used to working in a quick changing environment

University degree in Human Resources management and/or equivalent education

CHRP designation required, CHRL preferred

Minimum of 10 years in Human Resources with at least 5 years in HR management role

Minimum five years of progressively responsible experience in a unionized environment (including negotiations, LOU, dispute resolution, etc.)

Industry specific experience in hospitality or retail preferred

Substantial generalist experience in all functional areas – Employee Relations, Employment Law, Staffing, Compensation, Organizational and Educational development

Strong understanding of local labor laws and hiring practices in Canada

Ability to inspire, motivate and develop team members at all levels

Possesses a take-charge ability tempered with diplomacy

Hands-on and possess the insight to anticipate problems and the sophistication to resolve them

Possesses superior communication and interpersonal skills

Demands of themselves and of others the highest professional standards of personal and professional integrity

Strong verbal and written presentation skills.

Effective impacting and influencing skills.

Ability to travel extensively (at least 15% of the time)

Financial acumen to see creative opportunities.

Excellent interpersonal, written and verbal communication skills in English essential with proficiency in second language (French) is preferred.

Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

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