Customer Service Specialist - Member Service Centre (Remote)


Company : Westminster Savings Credit Union


Job Location : Abbotsford, BC, CA


Posted on : 2021-06-10T23:56:24.000000000Z


Job Description :

For over 75 years, Prospera Credit Union has been a successful financial institution because of an unwavering focus on meeting the needs of our members, providing fulfilling careers for employees, and giving back to the communities we serve.

Westminster Savings and Prospera Credit Union officially merged, January 1st, 2020.

We continue to be a purpose driven organization involved in our communities and a true financial partner to our local business members.

Do you love providing great service?

We are currently seeking a Customer Service Specialist for our Member Service Centre.

This outstanding opportunity can start or further develop your career in Financial Services.

The Customer Service Specialist (CSS) delivers exceptional customer service, is responsible for proactively developing positive relationships, and satisfying our members' product and service needs.

This position offers the opportunity to work remotely.

If this sounds like something that you’d like to be a part of, apply today

What you'll do:

Greet customers, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships

Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions

Act as the ambassador for digital and self-service channels.

Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions

Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience

Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services

Perform administrative tasks, cash desk duties, and assist with branch opening and closing processes

Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system

Support and participate in community initiatives

What you bring:

Experience in a frontline role within a financial services environment is preferred

Exposure to retail lending would be an asset

You have a 'can do' front line/customer service mindset, a strong interest in a career in financial services, a capacity and passion for learning, strong team orientation, excellent communication and relationship-building skills, and a keenness to grow and help others

You are a self-described ambassador for the ultimate customer experience, and you love to connect with customers and build lasting business relationships

A demonstrable interest in community involvement is a must-have!

What’s in it for you?

Inclusive, equitable and accessible workplace: All team members are valued, respected, and heard.

We learn from each other’s differences, gaining strength through our people and our perspectives.

Career Advancement!

We are committed to our employee’s growth and development and we want to see you soar.

Fun & Camaraderie.

We care deeply about our members and our employees and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted.

We like to work hard, play hard, have fun and be there for each other.

Show me the money!

We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

Community Focused.

We care about giving back to the communities we live, work and play in.

We participate in many community minded activities throughout the year.

Please apply for this single opportunity on www.prospera.ca/Careers or www.wscu.com/careers


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