Customer Service/ Operations Coordinator


Company : Proline Management


Job Location : Victoria, BC, CA


Posted on : 2021-01-14T00:00:00.000000000Z


Job Description :

We are looking for motivated individuals with a passion for helping people live and grow together to join our Victoria team.

Do you get energized by solving problems and de-escalating emotional situations?

Then this role is for you!

We will be happy to bring you onboard and train you for the job.

All you need to bring with you is the determination and a desire to help others.

This is YOU to a ‘T’:

You are confident, kind, patient, and a great listener.

You build consensus within diverse groups and manage expectations clearly.

You diffuse situations and handle conflict and negative emotions effectively.

You enthusiastically support positive changes and see opportunities rather than challenges.

You do whatever it takes.

The phrase “That’s not my job” is not a part of your vocabulary.

You have a sense of humor and have fun.

You create systems to keep organized and stay on top of lots and lots of emails and tasks.

You love learning, setting goals, and are open to guidance and feedback.

The role day to day:

Spearhead the organization of the property managers, with everyone working towards the common goal of providing the best possible care for the portfolio of buildings.

Consistently demonstrate customer service excellence and help people.

Manage emergencies with a decisive and calm demeanor, able to troubleshoot the situation and find positive solutions.

Liaises with strata council members, building owners, and residents by telephone and email.

Manage checklists, processes, databases, spreadsheets, and websites.

Assist Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at the direction of the Property Manager.

Provide primary coverage for the front desk including answering multi-line switchboard.

A little about us:

We are friendly, hardworking, and a little weird.

Our purpose is to help people live and grow together in every way possible.

The paradigms we strive for are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency, and Relentless Incrementalism.

Do you want to know more?

Visit our website https://www.prolinemanagement.com.

Experience & Qualifications

Enthusiasm for working with people and systems.

3+ years of experience in the customer service field.

Excellent typing and knowledge of computer systems including Microsoft Suite is required.

Clean criminal record check.

Ability to handle multiple things going on at once including multitasking, meeting deadlines, and maintaining clear communication with the team and clients.

Position Details:

Full-time, permanent position.

$37-40,000 annually to start.

Office hours are Monday through Friday, 8:30 am – 5 pm, with a 1-hour lunch break.

You will be working out of our Victoria office which is currently open by appointment only to keep our team safe.

Weekends and statutory holidays off.

Other Details:

Vacation policy based on length of service.

Wellness and Social Committees.

RRSP matching.

Health Benefits Trust and Life Insurance.

Paid days off on your birthday and job anniversary.

Monthly get-togethers for lunch.

Seasonal staff parties.

Employee referral program.

Employee volunteer opportunities.

Education reimbursement program.

Opportunities for growth.

We are looking for someone who will fit in well with our values and the team.

To apply for this position, please submit your resume and cover letter outlining why you will be a great fit for the Customer Service/ Operations Coordinator role with us.

We are looking forward to reviewing your application!

Please note that only selected for the interview process candidates will be contacted.

About Proline Management:

With 60+ employees, 4 offices, and over 34 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community.

We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company.

We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.


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