Claims Assistant

Company : The Economical Insurance Group

Job Location : Toronto, ON, CA

Posted on : 2021-06-11T14:26:11.000000000Z

Job Description :


Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work.

At Economical Insurance®, your contributions, creativity, and energy won’t go to waste.

Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better.

Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petsecure, the first and largest insurer of its kind in the country.

We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.

If you’re looking for a company that takes care of its people — and its customers — and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

Direct interaction with customers over the phone, via our inquiry lines.

Triage calls to provide prompt, courteous, accurate service to all customers and partners

Setting up incoming claims, including entering information into the claims system, distributing to the appropriate claims representative

Process and reconcile payments within level of authority

Provide data tracking support and manage spreadsheets

Creating letter packages, mail processing and distribution

Photocopying and filing (managing closed filing and archiving)

Maintaining workload within established guidelines and service standards

Other general duties as assigned

What do you bring to the role?

You’ve got the three Ps down pat - personable, productive and professional when talking on the phone with customers or coworkers

You’re at your best when things get busy.

You’ve mastered the art of staying calm and thinking fast on your feet.

You’re definitely not afraid of change!

You love the idea of being part of a team.

You have a thirst for learning and pushing your own development.

You can juggle multiple projects without missing a beat or a single detail

Not only do you have excellent written and verbal skills, you might also be a bit psychic because you always seem to be able to anticipate the needs of your team.

High school diploma, but preference will be given to candidates with post-secondary education

Well organized, detailed oriented with excellent time management skills

Strong written and verbal communication skills

Strong keyboarding skills and are adept at navigating through numerous screens quickly and efficiently

Previous exposure in an accounting function would be an asset

Fluently bilingual (English/French) in both written and verbal communication is considered an asset

Excellent computer skills and proficient in MS Word and Excel

Go ahead and expect a lot — you deserve it.

We offer:

Competitive salaries, with potential for an annual raise and bonus

Pension and savings programs, with company-matched RRSP contributions

Generous time away, including vacation and personal needs days

Paid volunteer days and company matching on charitable donations

Educational resources, tuition assistance, and paid time off to study for exams

Two annual wellness campaigns — participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)

An unlimited employee referral bonus program

Flexible work schedule

Discounts on products and services


To complete the online application process, you’ll need to upload your resume and cover letter in one document.

The posting will close at midnight on the deadline date; in order to successfully apply, please ensure your application is submitted by 11:59 p.m. the day before the deadline.

Our inclusive work environment welcomes diversity and supports accessibility.

If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.

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