Technical Support Agent and Customer Support - Level 1

Company : mdf commerce

Job Location : Laval, Québec, CA

Posted on : 2021-01-14

Job Description :

mdf commerce inc. is a global leader in the development of a broad set of software-as-a-service (SaaS) solutions that optimize and accelerate commercial interactions between buyers and sellers. Our platforms and services empower businesses around the world, allowing then to generate billions of dollars in transactions on an annual basis.

Our Supply Chain team is looking for a Technical Support Agent. Under the supervision of the Technical Support Manager, the candidate will participate in the integration, configuration and troubleshooting a variety of issues on our platform in accordance with customer expectations and SLA intervention time limits and procedures.

Main responsibilities:

  • Filter Customer Help Desk calls and provides basic support and troubleshooting;
  • 1st level monitoring support;
  • Resolve level 1 production and testing issues;
  • Responsible to deliver results on timely manner; 
  • Responsible to add and update configurations of customer and partner profiles;
  • Maintaining and updating support cases, clients records in Service Desk tool (Microsoft Dynamics) and on our platforms;
  • Add or adjust internal documentation;
  • Maintain KPI dept dashboards and statistics;
  • Participate in Customer and internal projects; 
  • Major incidents customer communications;
  • Other related first level technical support duties and front-end application support;
  • On Call on a rotation (24/7 – 365days);
  • Available to work between 8:30am and 8pm Monday to Friday and all holidays.
  • Desired profile:

  • Minimum 1 year of experience as a computer or technical support technician and/or customer service; 
  • The ability to work in a fast pace environment; 
  • Excellent understanding of English and French, spoken and written;
  • Excellent organizational skills.
  • Familiar with Open Source technology;
  • You are probably the person we are looking if you like new challenges;
  • You have acquired skills in problem solving, are creative, curious and are directed towards compliance with delivery dates;
  • You also have an excellent organizational skills, good adaptability and the ability to work independently and in teams.
  • Qualifications:

  • DEC in computer science;
  • Excellent communication skills in both French and English;
  • Knowledge of EDI, CRM Dynamics, Excel, Linux, Unix (Asset).
  • Our offer:

    - A flexible work schedule (37,5 hours/week) in a friendly and dynamic environment.

    - Competitive salaries, a comprehensive group insurance plan as of day 1 and access to an employer-sponsored share purchase plan after three (3) months.

    - In addition to your vacation weeks, we offer you two (2) personal days, five (5) sick days and you get to enjoy a well-deserved paid break during the holiday season!

    mdf commerce : who are we?

    A well-established Quebec company since 1996, we are experts in the development and operation of electronic business networks. 

    With 600+ employees in Canada, the United States, Europe and China, mdf commerce strives to provide a work environment that focuses creativity, flexibility and collaboration.

    How do we do it?

    We hire motivated, passionate team players who aren’t afraid to roll up their sleeves and who take pride in contributing to a common goal.

    The position to be filled is within the Supply Chain team and more specifically on the following product: 

    InterTrade Technologies Inc., a mdf commerce product, is a provider of supply chain support solutions through a managed EDI network and product data synchronization services. InterTrade serves thousands of customers in North America and abroad. 

    Only selected candidates will be contacted, but we thank you for your interest in the company. 

    mdf commerce adheres to an equity and equality in employment program.

    Similar Jobs (125)


    Job Location : Surrey

    Grab the wheel: Become a Lyft Driver. Choose your own schedule. Limited time $500 new driver bonus. Terms apply.What is Lyft?Lyft is a platform that connects dr..

    Uber Eats

    Job Location : Vancouver

    Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends; it's up to you. Earn..


    Job Location : Delta

    Grab the wheel: Become a Lyft Driver. Choose your own schedule. Limited time $500 new driver bonus. Terms apply.What is Lyft?Lyft is a platform that connects dr..

    Uber Eats

    Job Location :

    Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends; it's up to you. Earn..

    First Student Canada

    Job Location : Bowen Island

     Have you considered being a Part-Time Professional School Bus Driver? Now’s your chance! We offer Free School Bus License Training!  We need school bus drivers..

    Summit Labels

    Job Location : Vancouver

    We’re a team of innovators providing rocket fuel (in the form of really great labels) to help our clients reach their dreams. We have ambitious growth plans and..

    The Headhunters Recruitment Inc.

    Job Location : Vancouver

    Are you an ambitious, energetic self-starter who has a track record of hunting for business? Do you have experience building a network and negotiating sales con..


    Job Location : Vancouver

    The sales team is expanding! We are looking for an intensely motivated and passionate sales representative who will be responsible for developing the Japanese m..

    Smith + Andersen

    Job Location : Vancouver

    TThe Vancouver office of Smith + Andersen is currently seeking an Administrative Assistant who has a minimum of 2 years experience in a similar role. You are pr..

    Sales Talent Agency, Inc.

    Job Location : Vancouver

    Our client is Silicon Valley tech startup who's recently raised over $25M in Series A financing from a leading capital equity firm. They have introduced a first..

    Shark Club - Vancouver

    Job Location : Vancouver

    To produce all assigned menu items in an efficient and consistent manner while following the specifications, recipes and techniques of the company.KEY RESPONSIB..

    IT/IQ Tech Recruiters

    Job Location : Vancouver

    Are you tired of working long retail/restaurant hours and not being compensated for all the great work you do? Are you looking for opportunity? Are you passiona..

    Hiossen Implant Canada Inc.

    Job Location : Vancouver

    Hiossen Implant CanadaAs one of the fastest growing implant manufacturers in the world, Hiossen implants are currently used in over 70 countries, including, Uni..

    Goodfood Market (TSX:FOOD)

    Job Location : Vancouver

    DescriptionContractor Courier / Delivery DriverLocation of Warehouse: 117-7560 Beedie Way, Delta, BC V4G 1C2In-light of the current events that have been unfold..

    MLT Aikins LLP

    Job Location : Vancouver

    MLT Aikins LLP is an expertise-based, full-service law firm of 240 lawyers serving clients across Western Canada from offices in Winnipeg, Regina, Saskatoon, Ca..

    Technical Support Agent and Customer Support - Level 1 Jobs 2020, mdf commerce Jobs Near Me, Jobs in mdf commerce Company, Technical Support Agent and Customer Support - Level 1 Jobs Near Me, Jobs in Laval, CA. If you are looking for these jobs, click this button!

    Disclaimer :This job is posted by the company : Mdf Commerce, and is aggregated from various online sources and displayed on this page. All the jobs displayed on, comes from "Neuvoo" and it's network through the API. We do no store any data from anyone. All the applicants will be guided to the original job posting and they will apply there itself. We are not taking any personal data such as resume, email or phone number from the applicants. Our motto is to provide jobs to as many people as we can.