Development - Customer Support Senior Specialist for CBC Support & Customer Success, Montreal.


Company : SAP


Job Location : Montreal, Québec, CA


Posted on : 2021-01-05


Job Description :

Requisition ID: 269473Work Area: Software-Development OperationsExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full Time COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. Summary Customer Support Senior Specialist for CBC Support & Customer Success, Montreal. This role provides opportunities for customer interaction and learning as it is for a new product - Central Business Configuration (CBC). The Central Business Configuration (CBC) team provides business configuration for Intelligent Enterprise Suite applications. We deliver content covering 400+ business processes, for 40+ countries, in 19+ languages and tailored to several key industries. Role Information • Work together with customers and partners for successful implementation and delivery.• Deliver on support KPIs – Minimize initial reaction times, message processing times and other KPIs for internal / external customer issues.• Problem solving, ability to reason and isolate problems.• Document solutions in a knowledge base, so that subsequent problem solving is effective. • High engagement levels and ability to coordinate across geographies, development teams, lines of business to achieve customer success.• Development potentials: Become a team lead for the Americas region for CBC Support • Bachelor’s degree in computer science, engineering, business or comparable education• Programming skills in JavaScript and Node.js. (and preferably Typescript) • Data modeling & SQL skills.• Experience in designing and architecting applications/frameworks and having seen a full product life-cycle.• Debugging skills, ability to analyze root-cause and provide optimal solutions.• Experience in delivering in web technologies and cloud environments.• 5 - 8 years of experience. The "Central Business Configuration Support & Customer Success Team" is a newly created team to run the global support for our Cloud Customers and drive the success of SAP's Cloud Implementation Projects, using the new technology delivered by CBC. Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – We welcome your application. WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now. SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Successful candidates might be required to undergo a background verification with an external vendor. Additional Locations: Job Segment: ERP, Developer, Engineer, SAP, Customer Service, Technology, Engineering

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