Customer Support Representative – Warranty and Returns


Company : Quantum


Job Location : Mississauga, Ontario, ca


Posted on : 2021-06-03


Job Description :

Position: Customer Support Representative – Warranty and Returns Location: Mississauga Salary: $50K to $55K per year Job Type: Permanent We are looking to hire a Customer Support Representative for a great manufacturing client located in Mississauga to add to their growing team. Reporting to the Customer Service Manager, the Customer Support Representative – Warranty and Returns is responsible for the efficient handling of all warranty claim processes in a timely and efficient manner. He/She will also serve as support to the Customer Service Team. Responsibilities include but are not limited to the following: - Process all warranty claims and submits all necessary documentation, as required - Respond to and approve of Dealer and end user warranty claims and quality issues in a timely manner and in accordance with company policies and procedures - Assist Managers with the analysis of warranty requests outside of the established warranty periods - Maintain a record of all claims submitted, returned/rejected or paid, as well as their current status - Ensure that replacement parts are ordered by Customer Service and that the quality of the replacement materials accurately addresses the claim/issue(s) - Collaborate with Quality, Customer Service, Finance, and Purchasing on the continuous improvement of processes relating to quality, warranty and claims - Develop and implement processes around warranty recovery/return good policies - Provide status reports and trends statistics - Work cross functionally and follows up with other departments until issues are fully resolved - Collaborate with other departments to develop and implement standard processes and reporting - Provide outstanding customer service to dealers and end users and aid in achieving high satisfaction levels - Keep abreast of all adjustments and changes to warranty policies - Conduct themselves in a manner consistent with the professionalism and demeanour associated with the best practices of customer service - Provide backup support as needed to the Inside Sales Team with order entry, quote creation, phone and email responsibilities - Perform other tasks as required Qualifications and Skills: - Diploma of College Studies in Administration and customer service experience - At least 3 years experience working in a similar position within a manufacturing environment - Proficient in office software (Word, Excel, PowerPoint) Visio, PDF, Outlook and JDE - Strong communication skills both oral and written - Ability to liaise effectively with internal and external customers - Self-motivated with strong organizational skills , strong attention to detail and ability to coordinate multiple projects - Mechanical inclination will be considered an asset - Excellent relationship, negotiation and communication skills - Bilingualism (French and English) would be considered an asset Seize your opportunity to work with a great company! Send your resume to Vanessa Tran at vanessa.tran@quantum.ca.OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

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