Bilingual Customer Support Representative


Company : reebee


Job Location : Kitchener, Ontario, CA


Posted on : 2021-01-16


Job Description :

Are you looking for a career where your work will make a difference? In this high impact role, you will be the first point of contact for all of reebee’s user feedback (in French and English) covering multiple channels. The Support Representative will also support other teams by providing English to French translations and by ready to help other teams with various tasks as they arise. We’re looking for someone with very strong French and English communication skills, a passion for problem-solving, and who’s always eager to help wherever they can. Please note that given the current global circumstances, we are looking for this role to begin in the coming months, not immediately. Responsibilities:Respond to user feedback across all channels (email, social media, app stores etc.) with the goal of making a bad experience good, and a good experience better!Resolve user issues directly using product knowledge, internal tools, resources and problem-solving skills, and delegate when appropriateTranslate copy for various projects (English to French), and contribute to copy creationCollect and synthesize relevant dataCollaborate on inter-departmental projects in order to assist the team as a wholeRequirements:Professional-level French language skills required (i.e native speaker, DELF Pro B, DALF C level proficiency) both written and oralStrong communication skills; ability to simplify technical languageFamiliarity with Mac OS and Google software suite, and iOS & Android OS at a user levelPassion for problem-solving and collaborationProven support or problem-solving experience an asset

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